Privacy Policy

 

Who we are

          Our website address is:

 

What personal data we collect and why we collect it

•    Name   

•    Address (billing and delivery)

•    Contact information (telephone number & email address)

•    Your marketing preferences (opt in) to receive 

 

 Orders, Booking Forms and Contact Form - How we use your information

          We use your information in a number of different ways — what we do depends on the information you have given us.

 

Your name and contact details                   

How we use your name & contact details                                    Why do we do this?

To deliver your purchases to the address                                    We’ve got to do this to perform our contract with you and therefore

of your choosing                                                                               we use your address and name to send your products to you.

 

Send you service messages by text or e-mail,                              This keeps you up to date with when you have an appointment

such as responding to an enquiry, sending Appointment          booked or confirmation of an order you have placed with us.

Confirmation/Reminders or Order Confirmations

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Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

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How we use your payment information                                        Why?

Take payment, and give refunds                                                     We’ve got to do this to perform our contract with you by taking

                                                                                                              payment for the goods you have ordered.

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Fraud prevention and detection                                                      To prevent and detect fraud against either you or CNP.

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Analytics

 

Who we share your data with and how long we retain your data

          If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve

          any follow-up comments automatically instead of holding them in a moderation queue.

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          For users that register on our website (if any), we also store the personal information they provide in their user profile. All

          users can see, edit, or delete their personal information at any time (except they cannot change their username). Website

          administrators can also see and edit that information.

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What rights you have over your data

          If you have an account on this site, or completed the contact form and sent it to us , you can request to receive an exported

          file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase            any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or

          security purposes.

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Sharing your information

 

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

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However, we have to share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

·        Payment service providers and delivery companies  - These are essential for us to get your products to you and to take

         payments.

·        Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

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Privacy Policy Complaints

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If you are dissatisfied with any aspect of the way in which we process your personal data, please contact our Complaints and Data Privacy Representative in any of the following ways;-

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In writing to;

Lisa Pollitt

Olettesa Reiki & Holistic Therapies,

363 London Road,

Hazel Grove,

Stockport,

Cheshire,

SK7 6AA

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Emailing;

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Telephoning;

0161 456 6308 which is a 24 answer phone facility.

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You also have the right to complain to the UK’s data protection supervisory authority with regards to the control of your data under GDPR to the Information Commissioner’s Office (ICO).  The ICO may be contacted via its website which is by live chat or by calling their helpline on 0303 123 1113.

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