Who we are
Our website address is:
What personal data we collect and why we collect it
Address (billing and delivery)
Contact information (telephone number & email address)
Your marketing preferences (opt in) to receive
Orders, Booking Forms and Contact Form - How we use your information
We use your information in a number of different ways — what we do depends on the information you have given us.
Your name and contact details
How we use your name & contact details Why do we do this?
To deliver your purchases to the address We’ve got to do this to perform our contract with you and therefore
of your choosing we use your address and name to send your products to you.
Send you service messages by text or e-mail, This keeps you up to date with when you have an appointment
such as responding to an enquiry, sending Appointment booked or confirmation of an order you have placed with us.
Confirmation/Reminders or Order Confirmations
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
How we use your payment information Why?
Take payment, and give refunds We’ve got to do this to perform our contract with you by taking
payment for the goods you have ordered.
Fraud prevention and detection To prevent and detect fraud against either you or CNP.
Who we share your data with and how long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve
any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All
users can see, edit, or delete their personal information at any time (except they cannot change their username). Website
administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or completed the contact form and sent it to us , you can request to receive an exported
file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we have to share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
· Payment service providers and delivery companies - These are essential for us to get your products to you and to take
· Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
If you are dissatisfied with any aspect of the way in which we process your personal data, please contact our Complaints and Data Privacy Representative in any of the following ways;-
In writing to;
Olettesa Reiki & Holistic Therapies,
363 London Road,
0161 456 6308 which is a 24 answer phone facility.
You also have the right to complain to the UK’s data protection supervisory authority with regards to the control of your data under GDPR to the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is by live chat or by calling their helpline on 0303 123 1113.