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Olettesa Reiki & Holistic Therapies takes complaints very seriously and view complaints as an opportunity to learn and improve as well as having the opportunity to put things right for those who have made a complaint.


It is our policy to provide a fair complaints procedure & to make sure that everyone here at Olettesa Reiki & Holistic Therapies knows what to do if a complaint is received.  We are also bound to make sure all complaints are investigated not only fairly but in a timely manner and to ensure wherever possible that complaints are resolved and relationships are repaired and to gather information to help us to improve our services and facilities.


If you are dissatisfied with any aspect of the way in which you have been treated or in the way we process your personal data, please contact our Complaints Representative in any of the following ways;-

In writing to;

Lisa Pollitt

Olettesa Reiki & Holistic Therapies,

363 London Road,

Hazel Grove,






0161 456 6308 which is a 24 answer phone facility.

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